Shipping & Refund

Welcome to H Linen India, operated by HLI Hospitality Pvt. Ltd.

We aim to provide a smooth and reliable shopping experience for customers purchasing hospital linen, healthcare uniforms, OT linen, patient uniforms, bed linen, nursing uniforms, scrubs and other healthcare textile products.

This Shipping & Refund Policy explains how we handle order processing, shipping, delivery, damaged products, cancellations and refunds.

1. Shipping Across India

H Linen India offers delivery of hospital linen and healthcare textile products across India within 5 to 7 days. Our product range includes hospital bed linen, OT linen, patient clothing, nursing uniforms, scrubs, blankets, pillows and other healthcare essentials.

We use appropriate logistics and delivery partners to help ensure that your order reaches you safely.

Shipping availability may vary depending on the product, order quantity and delivery location.

2. Order Processing

After an order is successfully placed and payment is confirmed, our team begins the order-processing procedure on same day.

Processing time may depend on:

Product availability

Order quantity

Product specifications

Customization requirements

Bulk or institutional requirements

Payment confirmation

Delivery location

Orders containing customized hospital linen, healthcare uniforms or branded products may require additional processing time.

For large hospital or institutional orders, customers may contact our team before placing the order to confirm product availability and expected processing requirements.

3. Hospital Linen Bulk Orders

H Linen India supports bulk requirements for hospital linen and healthcare textiles.

Bulk orders may include:

Hospital bed sheets

Pillow covers

OT linen

Patient gowns and dresses

Nursing uniforms

Surgical gowns

Bath linen

Blankets

Pillows and pillow protectors

Healthcare uniforms

Other institutional textile products

Large or customized hospital linen orders may have different processing and shipping requirements from standard online orders.

Customers placing bulk orders are encouraged to confirm product specifications, quantities, colours, sizes and customization requirements before finalizing the order.

4. Shipping Charges

Applicable shipping charges, if any, may depend on factors such as:

Order value

Product quantity

Package size and weight

Delivery location

Shipping method

Bulk order requirements

Any applicable shipping charges will be communicated or displayed during the ordering process.

For bulk hospital linen orders, shipping arrangements may be discussed separately depending on the size and destination of the shipment.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please check the following before submitting your order:

Customer name

Mobile number

Complete delivery address

City

State

PIN code

Incorrect or incomplete delivery information may result in delivery delays or additional logistics requirements.

H Linen India will not be responsible for delays caused by incorrect information provided by the customer.

6. Delivery Time

Delivery time can vary depending on product availability, order processing, destination and logistics conditions.

Factors that may affect delivery include:

Courier delays

Weather conditions

Public holidays

High shipping volumes

Remote delivery locations

Transportation disruptions

Bulk order quantities

Customization or embroidery

For customized or bulk hospital linen requirements, customers should contact our team for the expected processing and delivery schedule before placing the order.

7. Tracking Your Order

Where tracking information is available, customers may receive shipment details after the order has been dispatched.

Tracking availability depends on the shipping method and logistics partner used for the order.

If you have not received your shipment information or need assistance with your hospital linen order, please contact our customer support team.

8. Damaged Products During Delivery

We take care when packing hospital linen and healthcare products for shipment.

If your order arrives damaged, please contact us as soon as possible after delivery.

We recommend keeping:

The original packaging

Shipping label

Product packaging

Damaged product

Photographs or videos showing the damage

These details may be required to investigate the delivery issue and determine the appropriate resolution.

9. Wrong or Missing Product

If you receive a product different from what you ordered, or if an item appears to be missing from your shipment, please contact H Linen India with your order details.

For example, if you ordered specific hospital linen, bed linen, OT linen, patient uniforms or healthcare products and received an incorrect item, our team will review the order and assist you.

10. Order Cancellation

Order cancellation requests should be submitted as early as possible.

Once an order has been processed, dispatched, customized or specially manufactured, cancellation may no longer be possible.

Customized hospital linen, embroidered uniforms and specially prepared bulk orders may be subject to separate cancellation conditions.

Customers should contact us promptly if they wish to request cancellation.

11. Refund Policy

If a refund is approved, it will be processed according to the applicable payment method and the circumstances of the order.

Refund eligibility may depend on:

Reason for cancellation or return

Product condition

Whether the product has been used

Whether the product was customized

Whether the product was damaged or incorrectly supplied

Order type

Applicable shipping or processing charges

The final refund amount may differ depending on the circumstances of the transaction.

12. Refunds for Hospital Linen

Refund requests involving hospital linen are reviewed according to the condition and nature of the product.

Because hospital linen and healthcare textiles are often used in hygiene-sensitive environments, products that have been used, washed, altered or damaged after delivery may not qualify for a refund.

If the hospital linen received is defective, damaged during delivery or different from the confirmed order, please contact us with supporting information.

13. Customized Products and Refunds

Customized products may include:

Embroidered hospital uniforms

Hospital logo branding

Customized nursing uniforms

Branded hospital linen

Special sizes

Special colours

Specially manufactured institutional products

Because customized products are prepared according to specific customer requirements, they may not be eligible for cancellation, return or refund once production has started.

Exceptions may apply if the product is defective or does not match the confirmed specifications due to an error attributable to H Linen India.

14. Returns and Exchanges

Returns and exchanges are governed by our applicable Exchanges & Returns Policy.

Products generally need to be unused and in their original condition to qualify for an eligible return or exchange.

Products that have been:

Used

Washed

Altered

Damaged after delivery

Customized according to customer instructions

may not qualify for return or exchange unless the issue is related to a manufacturing defect or fulfillment error.

15. Refund Processing

Once an approved return or refund request has been reviewed, the applicable refund will be initiated according to the payment method and transaction process.

The time required for the refunded amount to appear in the customer’s account may depend on the payment provider or financial institution.

H Linen India does not control processing times imposed by third-party banks or payment providers.

16. Failed or Unsuccessful Payments

If payment is unsuccessful but an amount has been debited from your account, please contact us with the relevant transaction or order details.

We will review the payment status and assist where required.

Any reversal or refund for a failed transaction may depend on the payment gateway or banking institution.

17. Bulk Hospital Linen Orders

For hospitals, clinics, nursing homes and other institutions purchasing hospital linen in bulk, we recommend confirming all requirements before placing the order.

This includes:

Product specifications

Fabric requirements

Sizes

Colors

Quantity

Branding

Embroidery

Packaging

Delivery location

Expected processing requirements

Bulk and institutional orders may be subject to separate commercial terms.

18. Contact Us for Shipping & Refund Support

If you have a question regarding shipping, delivery, cancellation, refund or a hospital linen order, please contact our team.

HLI Hospitality Pvt. Ltd.

Phone:
9990663193
9899025385

Email:
[email protected]

Office Address:
B-1/E-9, Mohan Cooperative Industrial Estate,
New Delhi – 110044, India

Laundry Service Address:
Plot 4, Jagdamba Colony, Ali Village, Sarita Vihar,
Near JN International School, New Delhi – 110076, India

19. Our Commitment

At H Linen India, we aim to make purchasing hospital linen and healthcare textiles convenient and dependable.

Whether you are ordering hospital bed linen for a healthcare facility, OT linen for an operating department, nursing uniforms for staff or healthcare products for personal use, our team works to provide reliable order support from purchase through delivery.

For bulk hospital linen requirements, customized healthcare uniforms or institutional orders, please contact our team before placing the order so that we can understand your requirements and provide appropriate assistance.