Privacy Policy

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1. Introduction

At H Linen India, operated by HLI Hospitality Pvt. Ltd., we respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, browse our products, place an order, request information or contact our team regarding hospital linen, healthcare uniforms, OT linen, patient uniforms, nursing uniforms, bed linen and other healthcare textile products.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Personal Information: Your name, email, phone number, shipping and billing address.
Order Details: Items you purchase, shopping history, and return/exchange requests.
Payment Information: We do not store card details. All payments are processed securely via third-party gateways.
Technical Data: IP address, browser type, device details, and browsing behavior collected through cookies and analytics tools.

3. How We Use Your Information

To process and deliver your orders quickly and accurately.
To send order updates, promotions, and customer service messages.
To analyze user behavior and improve your shopping experience.
To personalize content and product recommendations.
Improving our website and services.
Preventing fraudulent or unauthorized activity
Sending promotional communications where permitted and appropriate

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

Delivery partners to ship your orders.
Payment providers to process transactions securely.
Legal authorities when required by law.

5. Cookies and Tracking Technologies

We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.

6. Data Security

Promotional codes must be applied at checkout and cannot be added after the order is placed.
Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
Discounts cannot be combined with other offers unless explicitly mentioned.
We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.

7. Privacy Policy

We implement industry-standard security measures such as SSL encryption, firewalls, and limited access to safeguard your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable requirements. When changes are made, the updated version will be published on this page with a revised effective date. We encourage visitors and customers to review this page periodically.